Fix course access issues

In this article: What to do when you cannot see your course, your course disappeared from your list, an invitation is not working, or you see a "course is closed" message.

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You enrolled in a course but something is not right. Maybe the course is not showing up, or you are seeing a message that blocks you from getting in. Here are the most common causes and how to fix each one.

Your course is not showing up

If you sign in at courses.ruzuku.com and do not see your course in the list:

Check that you are using the right email address. Your course is tied to the email you used when you enrolled. If you sign in with a different email, the course will not appear. Try signing in with other email addresses you may have used.
Check your other accounts. If you have enrolled in courses with different email addresses, each one has a separate account. Sign out and sign in with the email you used for this specific course.
Confirm your enrollment went through. If you enrolled recently, check your inbox for an enrollment confirmation email from Ruzuku or from your instructor. If you do not have one, your enrollment may not have completed. Contact your instructor to confirm.
Check with your instructor. Your instructor can see whether you are enrolled and which email address is on your enrollment. They can also resend an invitation if needed.

Tip: Search all your email inboxes for "ruzuku" to find which address received the enrollment confirmation. That is the email linked to your course.

You see a "course is closed" message

This message means your instructor has closed the course to new activity. A few possible reasons:

The course has ended. Some courses run for a set period and close after the final session. Your instructor decides when this happens.
The enrollment period is over. Some courses only accept new students during a specific window.
The course has been archived. Your instructor may have archived the course, which closes it to new access.

What to do: Contact your instructor. They can tell you whether the course will reopen, whether you can still access the materials, or whether a new session is planned. If you were enrolled and the course was active before, your instructor may need to reopen access for you.

Your subscription lapsed

If you were paying for your course through a subscription (monthly or payment plan) and your payment failed or your subscription was canceled, you may lose access.

Here is how to check:

Open the course (if you can still see it in your list).
Click the gear icon (Course Preferences) in the course menu.
Scroll down to Payment details. You will see your subscription status and any missed payments.

If your subscription lapsed because of a failed payment (expired credit card, insufficient funds), you can update your payment method right there. Click change next to your card information and enter your new card details.

If you canceled your subscription and want to rejoin, contact your instructor. They can provide a new enrollment link or reinstate your access.

For full details on managing subscriptions, see Update or cancel a course subscription.

An invitation link is not working

If your instructor sent you a free invitation to join a course and the link is not working:

Check that you are clicking the full link. Some email programs break long links across multiple lines. Try copying the entire link and pasting it into your browser's address bar.
Check if the invitation has expired. Some invitations have an expiration date. If too much time has passed, the link may no longer work. Ask your instructor to send a new invitation.
Check if the invitation was for a different email. Invitations are sometimes tied to a specific email address. Make sure you are signed in with the email your instructor sent the invitation to.
Try a different browser. If the invitation page shows an error or does not load, try Chrome, Safari, Firefox, or Edge.

If the link still does not work, let your instructor know. They can resend the invitation or enroll you directly.

You had access before but it disappeared

If a course you were using suddenly vanished from your list:

Your instructor may have made changes. Instructors can archive, rename, or restructure courses. If your course disappeared, your instructor likely knows why. Reach out to them first.
You may be signed into the wrong account. If you recently changed your email or signed in from a new device, double-check that you are using the same email as before.
A subscription may have ended. If the course required a subscription and it was canceled or the payment plan completed, access may have ended. Check with your instructor about their access policy after payments complete.

Still cannot access your course?

Email support@ruzuku.com and include:

The name of the course (and the instructor's name if you know it)
The email address on your Ruzuku account
What you see when you try to access the course (error message, blank page, course not listed, etc.)
A screenshot if possible

The team responds within a few hours on weekdays (Monday through Friday, 10 AM to 6 PM Eastern). For course-specific questions (schedule, content, refunds), your instructor is the best person to contact.

Frequently Asked Questions

I paid for the course but cannot get in. What should I do?

First, confirm your payment went through by checking your bank statement or payment receipt. Then make sure you are signed in at courses.ruzuku.com with the email address you used during checkout. If the payment completed but the course is not showing up, contact your instructor. They can verify your enrollment and grant access if something went wrong during the process.

Can I access a course after it ends?

That depends on your instructor. Some instructors leave courses open indefinitely so you can review the material. Others close courses after a set period. Contact your instructor to ask about their access policy.

I enrolled with the wrong email. Can I move my enrollment to my other account?

Contact your instructor and let them know. They can update your enrollment email, or you can email support@ruzuku.com and the team can help move your enrollment to the correct account.

My instructor's website says the course is available, but I see "course is closed" on Ruzuku. Why?

The instructor's marketing page and the Ruzuku course page are managed separately. The instructor may have updated one but not the other, or the course may have a specific enrollment window. Contact your instructor to ask when enrollment opens or to request direct access.