Share student help resources

In this article: The student help resources you can share when students need help with login, course navigation, live sessions, or technical issues. All Plans

Students have their own Student Help Center with guides written for them — simpler language, student perspective, and step-by-step fixes for common problems.

When a student asks you for help, you can often point them to the right resource in seconds. Here's what's available, organized by the situations you'll encounter most.

"I can't log in" or "I forgot my password"

Share these with students who are locked out or having trouble signing in:

Fix login and account access issues — covers wrong email, forgotten password, account not found, and browser problems
Reset your password — step-by-step password reset
Log in to your account — where to sign in and what to do if it's not working

Most common cause: The student is signing in with a different email than the one they enrolled with. Check their enrollment email under Manage Course → Students and let them know which address to use.

"I can't find my course" or "I can't access the content"

Fix course access issues — course missing, showing as closed, invitation not working
Navigate your course — how to find modules, lessons, and track progress

If the student is enrolled but still having problems, walk through the creator-side diagnostic: Help a student who can't access your course.

"How do I join the live session?"

Join a live session — how to find and join meetings, whether built-in or Zoom
Fix meeting and live session issues — trouble joining, no audio/video, getting disconnected

"How do I submit my assignment?" or "How do I post in discussions?"

Submit assignments and get feedback — how to complete and submit assignments
Record video or audio in discussions — how to record directly in a discussion post
Upload files to a post — how to attach photos, videos, or documents

"I'm having a technical problem"

Fix video playback issues — buffering, black screen, no audio
Fix email delivery issues — not receiving course emails
Fix payment and enrollment issues — declined payments, missing access, coupon problems
Supported browsers and devices — which browsers work with Ruzuku

"How do I update my account?"

Change your email address
Change your time zone
Update or cancel a subscription
Change email notification preferences

Copy-paste responses for common situations

Here are ready-to-use messages you can send to students:

Student can't log in:

Sign in at courses.ruzuku.com using the email address you enrolled with. If you've forgotten your password, click "Forgot password?" on the login page. If you're not sure which email you used, let me know and I'll look it up for you.

Student can't find the course:

Once you're logged in at courses.ruzuku.com, your course should appear on your dashboard. If it's not showing up, make sure you're signed in with the email address you used to enroll. If you're still stuck, let me know and I'll check your enrollment.

Student needs to join a live session:

Open the course and look for the meeting in the course schedule or on the module page. Click the meeting link at the scheduled time to join. If you're having trouble, check this guide: Join a live session.

Frequently Asked Questions

Where is the Student Help Center?

The Student Help Center is at support.ruzuku.com/collection/746-participant-support. Students can also reach it from the help link inside their course. It covers navigation, live sessions, assignments, account settings, and troubleshooting.

Can I link directly to a student help article from inside my course?

Yes. Every article in the Student Help Center has a direct URL you can copy and paste into a course message, lesson, or email. The links above all go to the student-facing versions of each guide.

What if a student's issue isn't covered in the help center?

Students can email support@ruzuku.com for technical issues with the platform. For questions about your course content, schedule, or community — those come to you as the instructor.

Need Help?

Email us at support@ruzuku.com — we typically respond within a few hours (M-F 10am-6pm ET).